This was such a painless relationship with them as our leasing company. All concerns were met with swift action and we truly felt like the house was out! A+ experience and the neighborhood was amazing! We ended up buying a hose in the same neighborhood thanks to our great experience. A+ all the way.
I am giving a shoutout to Anthony from Rollingwood Management for always doing his job well. He knows what he’s doing and always tries his best to solve problems for us. He’s responsible and accountable. Really a gem! My family and I have been renting for almost 2 years with Rollingwood Management and so far we haven’t had any problems with them at all. Our problems and concerns were followed-up promptly and I would say their service is excellent. Kudos to the whole team! Thank you for taking good care of us .
"I cannot say enough good things about Rollingwood Management. In the last 18 years I had lived in 7 states and always rented. Not until I came to Austin, over two years ago, and found Rollingwood Management did I ever know what service was in regards to being a resident. The professionalism, response time, follow up and genuine caring of a tenant far surpasses anything I had experienced. Never before have I been called to ask if everything was working properly, but that is exactly what Rollingwood Management does. Everyone on the team is so service oriented and aims to please. If I ever owned a rental property I would have Rollingwood Management manage the property. I always recommend them to people looking for a property to lease! Personal service and genuine caring is not easy to find these days in looking for a rental property others should take a lesson from Rollingwood Management! Thank you Michael and all the rest - you indeed are 'The Best Serving the Best!'
I’ve been a tenant with Rollingwood for about 3 years and it’s the best tenant experience I’ve ever had. Everyone is super professional, kind, relatable, and helpful. Michael and Deborah have always promptly responded to my questions, requests, or issues with the home. Maintenance folks are always wonderful and give good tips for this and that. Shout out to Anthony for recently fixing up my beautiful new mailbox and to Nathan for a helpful and efficient property visit!
I rented a home managed by Rollingwood Management for one year. After move-out, we received our security deposit less some significant items. We felt that these items were mostly unwarranted, and we posted a negative review on Yelp citing the deductions, and some past customer service issues. Within hours of posting the review, I received a phone call from the owner, Michael Francis. He was very professional and helpful, and he worked with us to resolve our issues. We were able to work through the security deposit deductions, and he addressed the customer service issues with his staff. Given the professionalism and haste with which Mr. Francis resolved our issues, we were glad to revise our prior review and rating. It reflects favorably on Rollingwood Management that they consider it so important to maintain a positive reputation in the market, and to resolve issues with former tenants.
Rollingwood has managed our rental home for many years now and we have been so impressed with their responsiveness and professionalism. I appreciate that their contracts are set up to align their interests with that of the home owner, so we are always on the same team as far as getting and keeping good tenants. They also take good care of our tenants, providing prompt repairs when anything is needed. When going through repairs or listing the property for rent, Rollingwood sends us frequent communication and updates, including helpful videos so we don't ever have to visit the property. We have been so happy with our decision to use this company!