Property management Austin Texas since 1986
Logo A Certified Residential Management Company, CRMC®
Distinctive. Reliable. Innovative.
SERVING AUSTIN’S INVESTORS SINCE 1986

The Rollingwood Management Team

The knowledgeable staff of Rollingwood Management brings 100+years of combined property management experience to your property.  It's comforting knowing your investment is being watched over by experienced property managers.

"The strength of our organization is our team, it's what makes us great."

- Michael Francis, Broker, MPM® RMP® 

Michael Francis, MPM®, RMP®, TRLS®, TRPM®
Owner/Broker/Property Manager - Resident and Owner Services

Michael has been managing residential property in the greater Austin area since 1985. Property owner, real estate investor, and property manager, he is directly involved in the daily operations of Rollingwood Management.  Michael moved to Austin in 1979 to attend the University of Texas.  While living in Austin he has enjoyed volunteering for various community organizations including Texas Special Olympics Board of Directors, Big Brothers Big Sisters of Austin, Operation Blue Santa and is the former Mayor and City Council Member for the City of Sunset Valley Texas.

Michael and his wife, Carol, have two children. Carol is a special education teacher for the Eanes Independent School District.  Michael is an avid runner, snow skier, and treasures time with his family. Both Michael and Carol are also longtime members of Austin Ridge Bible Church, its ministries, and its missions.

  • 1986 Texas Real Estate license
  • 1986 Opened Rollingwood Management Inc., CRMC®
  • 1997 Member National Association of Residential Property Managers - NARPM® 
  • 1991 – 2003 Austin NARPM® Chapter Board of Directors (treasurer, vice president)
  • 2003 Austin NARPM® Chapter President
  • 2001 RMP® designation Residential Management Professional - NARPM®
  • 2003 Member-of-the-Year Austin NARPM® Chapter 
  • 2006 MPM® designation Master Property Manager - NARPM® (held by fewer than 200 Property Managers nationwide)
  • 2011 – 2012  Austin Board of Realtors® (ABOR) Grievance Committee member
  • 2012 Licensed Texas Real Estate Broker
  • 2014 Austin Board of Realtors® chair of the Leasing and Property Management Committee,
  • 2014 Member-of-the-Year Austin NARPM® Chapter 
  • 2014 TRLS® Texas Residential Leasing Specialist certification - Texas Association of Realtors
  • 2015 Austin Board of Realtors® - Chair of the Leasing and Property Management Committee
  • 2015 Approved instructor for the Texas Real Estate Commission and Texas Association of Realtors (property management and leasing)
  • 2016 TRPM® Texas Residential Property Manager certification - Texas Association of Realtors
  • 2016 - 2017 Austin Board of Realtors® - Member of the Leasing and Property Management Committee
  • 2016 - 2017 Austin Board of Realtors® - Legislative Management Team committee member - Property Management Liaison
Deborah Thornton, CSS®
Office Manager - Resident and Owner Services, Thirty-Three years' experience in Real Estate

Deborah has worked in Real Estate since 1983 when she began buying and selling investment properties in Oklahoma City.  She enjoyed Real Estate so much that she received her Real Estate license and began a career in property management.  After receiving her Texas Real Estate license, she worked as a property manager/leasing consultant.  She is also a member of the National Association of Residential Property Managers (NARPM).

  • 2016 CSS designation received - Certified Support Staff Specialist  - NARPM®

Deborah has served as a Board member of Boys Scouts of America Troop 146, the Austin Pregnancy Resource Center and a Westwood High School Band mom.  She has three boys, Jason, Bradley, and Nicholas who is an Eagle Scout.  Also at home is her sweet mini-schnauzer, Abbey.  Deborah is the pleasant voice you hear when you call our office!

Diana Cuero, TRLS
Property Manager - Resident and Owner Services, Eleven years' experience

Diana moved to Austin from South American as a child and considers herself an Austinite!  Her involvement in property management began in 2005 when she was hired as an assistant manager to a large apartment community in Austin.  From there, Diana was promoted to a property manager to manage student housing, duplexes, and single-family homes.  Diana is a licensed Real Estate agent and a member of the National Association of Residential Property Managers (NARPM). 

  • 2016 TRLS® Texas Residential Leasing Specialist designation - Texas Association of Realtor

In her free time, Diana keeps busy keeping up with her son, practicing yoga and enjoying soccer.

Chris Francis, TRLS
Property Manager - Resident and Owner Services

Christopher graduated from Texas State University with a Bachelor’s Degree in Business Management with a focus on Marketing.  He joined the Rollingwood Management team as their Leasing Coordinator/Property Management Assistant for 2 years and then transitioned into the Property Manager position.  He is a licensed Texas Real Estate agent and a member of the National Association of Residential Property Managers (NARPM).

  • 2015 TRLS® Texas Residential Leasing Specialist designation - Texas Association of Realtors

He enjoys working with our clients and helping ensure that our residents are satisfied living in their homes.  Christopher is a native Texan, born and raised in Austin.  He enjoys jogging, canoeing, hiking, biking, reading science fiction, playing his trombone and visiting the beautiful Texas beaches.  

Pam Gardner, CPA
Accountant, Resident and Owner Services, Thirty years’ experience

Pam has worked as an auditor in public accounting, in the banking industry and as a corporate accountant for several small to medium-sized companies.  She received her Bachelor of Business Administration Degree in Accounting from the University of Texas, in Austin.

Pam has three children:  Zack, Kyle, and Emilie.  She has served as the Treasurer for the Cub Scouts for many years, the Accounting Team at Redeemer Lutheran Church and as a Girl Scout Troop Leader for 7 years.  Pam met her husband, Dan, while interviewing at the University of Texas. They both love living in Austin and enjoy attending UT Football and Baseball games.  They also enjoy gathering their family for outings to the Salt Lick, Gruene, and the Oasis.

Ken Thomas
Maintenance Tech - Resident and Owner Services, Twelve years’ experience

Ken has worked in property management and maintenance for over 12 years.  He has a broad range of experience in electrical, plumbing, carpentry, tile repair, appliance installation and repair, and various other interior and exterior repair projects.

Ken met his wife Kathy are from the Chicago area but the University of Texas at Austin brought them to Texas in 1982.  They have two grown children, Alex and Jay.  Alex is an Eagle Scout and a graduate of Texas A&M University, Corpus Christi.  Jay attends Texas State University.  

Ken enjoys spending time with family and friends, camping in the Texas Hill Country, and boating on area lakes.   He is an avid Chicago sports fan (especially the Cubbies) but also enjoys the football and hockey teams as well.

Max Pepper
Senior Security Guard, Fifty-Two (dog) years' experience

Joined the Rollingwood Management Team in 2003

Max Pepper, a native Austinite, loves living in Austin and the Texas Hill Country!  His sincere dedication and relentless and commitment to providing only the highest level, in security services to our office clearly sets him apart from the "pack" (sorry).  No cats, squirrels, or deer, stands a chance with Max on patrol. Max enjoys playing fetch, dining on fine dog food, San Antonio Spurs basketball and University of Texas football. Hook em' Horns!

The Rollingwood Management Team!

The team at Rollingwood Management