What professional memberships and designations are maintained by the company?

Question Us Them
Is the company a member of the National Association of Residential Property Managers ® (NARPM)? Yes
Is there an MPM ® (Master Property Manager) and an RMP ® (Residential Management Professional) on staff? Yes
Is the property manager a licensed Texas Real Estate Agent? Yes
Is the property management company a Certified Residential Management Company® (CRMC)? Yes
Is your property manager required to acquire professional designations? Yes

What types of professional insurances are in place to protect the Owner?

Question Us Them
For the owner's protection, is Worker's Compensation and General Liability insurance required for vendors working at your property? Yes
Does the property management company carry Professional Liability Insurance (Errors & Omissions) for your protection? Yes
Is the property management company a locally owned operation and not part of a national franchise? Yes
Is the principal of the firm a real estate investor? Yes

What type of guarantees does the firm offer?

Question Us Them
Is there a 90-day (three months) money-back guarantee of the management fees if you're not happy with the services received*? Yes
Is there a 180-day (six months) guarantee of the leasing commission if the tenant skips out*? Yes

What other benefits does the company provide?

Question Us Them
Do they have a 24-hour In-House property maintenance person on staff for quick affordable service to your tenants? Yes
Do they send the rental property owner a weekly email with a marketing update to keep you informed during a vacancy? Yes
Do they send a customer satisfaction survey to your tenants after a maintenance call? Yes
Do they have an A+ rating with the Better Business Bureau? Yes
Do they require tenants to have $100,000 in damage liability insurance to protect the property owner? Yes
Do they provide the property owner with copies of all maintenance invoices in their monthly management statement? Yes
Do they provide the property owner with a detailed annual property survey before the lease is renewed? Yes
Do they have over 95 years of property management experience on staff? Yes
Do they leverage their vendor relationships to the property owner by requiring, quality work on your property at a reasonable price? Yes

What about management fees?

Your investment is a valuable asset and should be maintained as such. Using a low-priced service can often lead to poor results and high risk for you (think evictions and damages). The old phrase "you get what you pay for" applies to property management. Real estate sales agents sometimes perform property management services for less compensation in the hope of obtaining the sales listing. Their focus is not on property management, just sales. Does that perspective give you the comfort that your investment is being properly maintained?

When an account produces "marginal" income, what does the manager have as an incentive to be mindful of your investment? You need someone with qualified and experienced property management people and skills to handle any problem (liability to you) that may occur on your investment property at any time.

What business is the property management company really in?

Ask this question, is the management company devoted to just property management for single-family homes, duplexes and condominiums? Or, is their primary interest in sales and selling properties, managing apartments, or managing commercial properties? First and foremost, Rollingwood Management's primary business and dedication is the property management of single-family homes, duplexes, and condominiums.