Property management Austin Texas since 1986
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1) What professional memberships and designations are maintained by the company? 
  Rollingwood Company 2 Company 3
a) Is the company a member of the National Association of Residential Property Managers ®  (NARPM)? Yes    
b) Is there an MPM ® (Master Property Manager) and RMP ® (Residential Management Professional)  on staff? Yes    
c) Are all the Property Managers licensed Real Estate Agents? Yes    
d) Is the company a Certified Residential Management Company® (CRMC)? Yes    
e) Are the property managers required to acquire professional designations? Yes    
2) What types of professional insurance are in place to protect the Owner?
a) Is Worker's Compensation Insurance required for all staff members and all the vendors they use? Yes    
b) Does the company carry Professional Liability Insurance (Errors & Omissions)? Yes    
b) Is the company a registered corporation in the State of Texas? Yes    
3) Is the principal of the firm a real estate investor?
4) What type of guarantees does the firm offer?
a) Is there a 90-day money back guarantee of the management fees? Yes    
b) Is there a 180-day money back guarantee of the leasing commission? Yes    
5) What other benefits does the company provide?
a) Do they have a 24-hour In-House maintenance person on staff? Yes    
b) Do they send a weekly email marketing updates when you have a vacancy? Yes    
c) Do they send a satisfaction survey to your tenants after every maintenance call? Yes    
d) Do they have an A+ rating with the Better Business Bureau? Yes    
e) Do they require tenants to have $100,000 in damage liability insurance to protect you in case of major tenant damage? Yes    
f) Do they include copies of all invoices in your management statement? Yes    
g) Do they provide you with a detailed annual property survey before lease renewal? Yes    
h) Do they have over 95 years of property management experience on staff? Yes    
i) Do they require contractors to carry liability and Worker's Comp insurance to protect you in case of an accident at the property?   Yes    
6) What about management fees?

Your investment is a valuable asset and should be maintained as such. Using a low-priced service can often lead to poor results and high risk for you.  The old phrase "you get what you pay for" applies to property management.  Property Managers and real estate sales agents sometimes perform property management services for less compensation in the hope of obtaining the sales listing.  Their focus is not property management, just sales.  Does that perspective give you the comfort that your investment is being properly maintained?

When an account produces "marginal" income, what does the manager have as an incentive to be mindful of your investment?  You need someone with qualified and experienced property management people and skills to handle any problem (liability to you) that may occur on your investment property at any time.

7) What business is the company really in?

Ask this question, is the management company devoted to just property management for single-family homes, duplexes and condominiums?  Or, is their primary interest in selling properties, or managing apartments, or managing commercial properties?  First and foremost, Rollingwood Management's primary business and dedication is the management of single-family homes, duplexes, and condominiums.