In whatever way the current COVID-19 global situation may be affecting you, all of us at Rollingwood Management wish you the best as we all navigate this uncertainty together. Our goals and focus is to keep our staff and our residents as safe as possible and to work with residents to help them stay in their homes. The information provided here directly affects our owners and tenants.
~ Scroll to the bottom for Office Operation and Services Statues ~
UPDATE JULY 24th 10:30 AM
Tenants / Owners:
Both the City of Austin and Travis County have extended the moratorium on evictions through September 30th, 2020. Remember, this is not rent forgiveness but rather gives tenants additional time to pay the rent that is owed as per the lease agreement.
UPDATE JUNE 26th 4:30 PM
To protect our maintenance tech and yourself, we are changing our maintenance visit protocols. Before coming to your home, the maintenance tech will call with instructions on how to prepare for our visit. When the tech arrives at your home, you will be contacted again to confirm the preparations. Preparations will include:
- You will be required to be out of the work area or out of the home.
- Interior doors should be open, (including cabinet doors if this is the work area), and
- Lights should be on (we want to touch as little as possible)
- Like us, we expect that you will be masked as well.
As always, we will wipe our way out and practice social distancing. Your cooperation and understanding are much appreciated!
UPDATE JUNE 22nd 2:30 PM
1) We are resuming our annual property surveys. However, proper precautions will be taken to protect the safety of the resident(s) and our staff.
2) We are relaxing the maintenance restrictions listed atthe bottom of the page. However, you will still need to answer these questions:
- Is anyone in your household ill? - Is anyone experiencing flu-like symptoms? - Is anyone currently under self-quarantine?
If you forget to include this information, you will receive an email from your property manager requesting this information before any action will be taken. If we do not hear back from you, your request will be placed on hold.
3) We are in the office, however our office closed to walk in traffic. If you need to come by, please contact us to make an appointment and you must be masked.
UPDATE MAY 1ST 8:53 AM
Texas Supreme Court extends moratorium on evictions until May 18
UPDATE APRIL 23rd 4:53 PM
Owners: On April 22 Travis County JP Chu issued a new order requiring evicting landlords to prove their properties do not fall under the CARES Act.
The local order says the Travis County Justice Court will require the “filing of a sworn affidavit or unsworn declaration” as proof from the evicting landlord for every case filed after March 27.
UPDATE APRIL 14th 3:33 PM
Owners: An interview by the CEO of the Austin Board of Realtors' and our broker, Michael Francis. Michael will discuss the effects of the COVID-19 pandemic on the property management industry, our owners, tenants, and how we are adapting as a company.
UPDATE APRIL 14th 8:24 AM
Owners / Tenants: Travis County has signed Order No. 2020-7. This order extends the previous Stay Home, Work Safe order and adds requirements for Face Coverings. The Order is effective 11:59 p.m. on April 13, 2020, and will continue until 11:59 p.m. on May 8, 2020.
Owners / Tenants: Travis County has issued County Judge Order No. 2020-6: Relating to Notices to Vacate, Eviction Proceedings in response to COVID-19, which is effective immediately until May 8, 2020, unless terminated or modified by a subsequent Order. This is an extension of the previous order
UPDATE APRIL 10th 10:24 AM
Owners: This is a one-stop-shop for all things economic related to COVID-19 from the National Consumer Law Center. The National Consumer Law Center (NCLC) is the nation's consumer law expert. NCLC is a non-profit that since 1969 has been dedicated to helping consumers, their advocates, and public policymakers. Excellent information!
UPDATE APRIL 9th 9:45 PM
Owners / Residents: The City of Kyle passed an ordinance requiring landlords to provide a notice of proposed eviction that gives tenants a 60-day opportunity to respond before property managers/owners may issue a notice to vacate.
UPDATE APRIL 8th 11:25 AM
Shelter-In-Place: Orders are extending across all parts of our jurisdiction, with so far the Governor and Williamson County issuing new orders to extend shelter in place and limit to only essential services and activities through April.
UPDATE APRIL 3rd 3:00 PM
Residents: Rental Assistance - Governor Abbott and the Texas Department of Housing and Community Affairs (TDHCA) have introduced a tenant-based rental assistance program for Texans experiencing financial hardships.
Abbott has waived statutes related to the Department of Housing and Urban Development's (HUD) HOME Investments Partnership program, which provides grants in partnership with nonprofits to build, buy, and rehabilitate affordable housing projects.
Waiving these statutes will give Texans more flexibility in using these funds to pay rent. The governor’s office has officially requested federal waivers from HUD to allow funds to be reprogrammed for that purpose.
UPDATE APRIL 3rd 1:20 PM
Owners / Residents: As part of the CARES Act, there is now a 120-day moratorium on eviction filings, fees, or penalties for tenants for nonpayment of rent on properties insured, guaranteed, supplemented, protected, or assisted in any way by HUD, Fannie Mae, Freddie Mac, the rural housing voucher program, or covered by the Violence Against Women Act of 1994.
This is a moratorium on evictions, not on paying the rent, rent is still due.
All eviction proceedings for non-payment of rent have been suspended through by the Texas Supreme Court through April 19.
In Travis County, the Justices of the Peace have suspended all eviction proceedings through April 30. However, if you encounter a tenant who does not make a good faith effort to fulfill their lease obligations and is unresponsive and uncooperative, you can file the necessary paperwork to begin the eviction process. Understand that Writs of Possession in Travis County will not be issued until May 1 at the earliest.
By Ordinance, to begin the eviction process in the City of Austin during this time, you will be required to provide your tenant with a “60-Day Notice of Proposed Eviction” before the normal procedures outlined in the Texas Property Code may begin. This requirement is in effect through the 61st Day after the local State of Emergency is lifted.
UPDATE APRIL 1st 11:20 AM
Owners: The CARES ACT has a significant impact on how we handle your property/tenants in the remote chance we have to file an eviction. Our goal is to create a stable environment for COVID-19 impacted residents and work with them as much as possible. This is a moratorium on evictions, not on residents paying the rent, rent is still due.
Here is a link to give you more details on the act and to help you determine if you have a federally backed loan. We strongly suggest you check and be prepared to inform your property manager should you be contacted. Also, please contact your mortgage holder as well to make sure - not all loans show up on these links, as your mortgage could have been sold but is still federally backed.
UPDATE MARCH 31st 2:23 PM
Owners / Agents: Vacant properties will be disinfected before they go on the showing market and before a new resident(s) move in.
UPDATE MARCH 30th 12:39 PM
Owners: A useful link to the National Association of Realtor's website for property owner information:
UPDATE MARCH 25th, 5:14 PM
Residents: Here is a link for resources concerning lease payment assistance.
UPDATE MARCH 25th 8:00 AM
The City of Austin, Travis County, Hays County, and Williamson County have issued a Stay at Home – Work Safe Order 20200324-007 dated March 24th, 2020. As a real estate company providing Essential Services, our staff is exempt and can continue providing property management services "cautiously," of course.
Ongoing Operations & Services
These are undoubtedly unprecedented times. No one could have ever imagined in an age where people are more connected than ever before; we would be practicing social distancing and isolation.
The staff at Rollingwood Management, Inc. has taken several precautionary measures to help ensure the health and safety of our residents prudently. As the situation continues to evolve, we will implement additional steps to maintain safe and effective operations. To do this, we are monitoring the information and guidance supplied by public authorities, including local governments. In this pursuit, we have a few updates on operations we would like to share with you.
To limit everyone's exposure, office visits will be by appointment only and then only as necessary. To contact us visit our Contact Us page on the tab above.
If you'd like to drop something off at our office, please call or email and let us know you've come by so we can send someone to retrieve it.
Residents, your online portal offers a range of solutions—from paying your rent to submitting a request for repairs in your home—and can be accessed 24/7. Click here to access your portal.
WE ARE REQUESTING THAT YOU PAY YOUR RENT ONLINE, DO NOT DROP A CHECK OFF AT OUR OFFICE.
SHOWINGS AND VACANT PROPERTIES:
Properties for lease will only be placed on the market once they are vacant. This is to protect our vendors, current tenants, future tenants, and our leasing agent partners.
All properties will be disinfected in accordance with the C.D.C.'s directions before they go on the market and before occupancy.
Vacancy move-outs will be walked by property managers three days after move out.
APPLICATIONS AND MOVE IN'S:
Agents - We perform Contactless Move Ins. All applications to lease a property must be submitted through our website; paper applications will not be accepted. Upon receipt, our Office Manager will be in touch with you to acknowledge receipt.
Applicants - We perform Contactless Move Ins. If your application is approved, all document signing, rental and security deposit payments will be made electronically. Additionally, our New Resident Orientations will be performed by Zoom.
ANNUAL AND BI-ANNUAL PROPERTY SURVEYS (08/22):
We have resumed our annual property surveys. You will receive instructions from your property manager on the process to accomplish this for your property owner.
ADDITIONAL MAINTENANCE PRECAUTIONARY MEASURES (rev08/2020):
When sending in a maintenance request through your portal, we ask that you include the following information:
- Is anyone in your household ill?
- Is anyone experiencing flu-like symptoms?
- Is anyone currently under self-quarantine?
If you forget to include this, you will receive an email from your property manager requesting this information before any action will be taken. If you do not reply, your request will be placed on hold until we hear from you.q
If you answered yes to any of these questions, we will only respond to emergency maintenance issues (as defined in your Lease Agreement) at this time.
Here is a list of items that would also be considered for prompt maintenance if you answered 'yes" to the illness questions:
- Broken locks on doors and windows
- Garage door not working
- No hot water
- No heat or no air conditioning depending on the current weather conditions
- A non-functioning toilet in a property where only one bathroom is available
- Leaks or flooding caused by sinks, toilets or bathtubs, roofs, pipes or windows
- Carbon monoxide alarm or smoke alarms not working
WE'RE HERE FOR YOU
Our team email address is firstname.lastname@example.org.
We appreciate your cooperation while we work together to keep our team, our vendors and our residents safe and healthy through this uncertain time!
The Rollingwood Management Team