A Certified Residential Management Company, CRMC®
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SERVING AUSTIN’S INVESTORS SINCE 1986

Rollingwood Management's Measures Regarding COVID-19 Virus

 

In whatever way the current COVID-19 global situation may be affecting you, all of us at Rollingwood Management wish you the best as we all navigate this uncertainty together.  Our goal and our focus is to keep our staff and our residents as safe as possible and to keep residents in their homes.

 

 

UPDATE APRIL 3rd 3:05 PM

Rental Assistance - Governor Abbott and the Texas Department of Housing and Community Affairs (TDHCA) have introduced a tenant-based rental assistance program for Texans experiencing financial hardships. 

Abbott has waived statutes related to the Department of Housing and Urban​ Development's (HUD) HOME Investments Partnership program, which provides grants in partnership with nonprofits to build, buy, and rehabilitate affordable housing projects. 

Waiving these statutes will give Texans more flexibility in using these funds to pay rent.  The governor’s office has officially requested federal waivers from HUD to allow funds to be reprogrammed for that purpose. 

 

UPDATE APRIL 3rd 1:20 PM

- As part of the CARES Act, there is now a 120-day moratorium on eviction filings, fees, or penalties for tenants for nonpayment of rent on properties insured, guaranteed, supplemented, protected, or assisted in any way by HUD, Fannie Mae, Freddie Mac, the rural housing voucher program, or covered by the Violence Against Women Act of 1994.

- All eviction proceedings for non-payment of rent have been suspended through by the Texas Supreme Court through April 19.

- In Travis County, the Justices of the Peace have suspended all eviction proceedings through April 30. However, if you encounter a tenant who does not make a good faith effort to fulfill their lease obligations and is unresponsive and uncooperative, you can file the necessary paperwork to begin the eviction process. Understand that Writs of Possession in Travis County will not be issued until May 1 at the earliest.

- By Ordinance, to begin the eviction process in the City of Austin during this time, you will be required to provide your tenant with a “60-Day Notice of Proposed Eviction” before the normal procedures outlined in the Texas Property Code may begin. This requirement is in effect through the 61st Day after the local State of Emergency is lifted.

 

UPDATE APRIL 1st 11:20 AM

Owners, The CARES ACT has a significant impact on how we handle your property/tenants in the remote chance we have to file an eviction.  Our goal is to create a stable environment for COVID-19 impacted residents and work with them as much as possible.   

Here is a link to give you more details on the act and to help you determine if you have a federally backed loan.  We strongly suggest you check and be prepared to inform your property manager should you be contacted.  Also, please contact your mortgage holder as well to make sure - not all loans show up on these links, as your mortgage could have been sold but is still federally backed.

https://www.consumerfinance.gov/about-us/blog/guide-coronavirus-mortgage-relief-options/

 

UPDATE MARCH 31st 2:23 PM

Vacant properties will be disinfected before they go on the showing market and before a new resident(s) move in.

 

UPDATE MARCH 30th 12:39 PM

Owners, a useful link to the National Association of Realtor's website for property owner information:

https://www.nar.realtor/coronavirus-resources-for-property-owners?AdobeAnalytics=ed_rid%3D4776335%26om_mid%3D2244%7CMembersEdgeNews_2020_3_26_Brokers%26om_ntype%3DMEMBER%27S%20EDGE%20(news)

 

UPDATE MARCH 25th, 5:14 PM

Tenants, here is a link for resources concerning lease payments.

https://www.taa.org/wp-content/uploads/2020/03/TAA-Cororavirus-Renter-Resources-1.pdf

 

UPDATE MARCH 25th 8:00 AM

The City of Austin, Travis County, Hays County, and Williamson County have issued a Stay at Home – Work Safe Order 20200324-007 dated March 24th, 2020.  As a real estate company providing Essential Services, our staff is exempt and can continue providing property management services "cautiously," of course.  

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ONGOING OPERATIONS AND SERVICES:

These are undoubtedly unprecedented times. No one could have ever imagined in an age where people are more connected than ever before; we would be practicing social distancing and isolation.


The staff at Rollingwood Management Inc. has taken several precautionary measures to help ensure the health and safety of our residents prudently.  As the situation continues to evolve, we will implement additional steps to maintain safe and effective operations. 

To do this, we are closely monitoring the information and guidance supplied by public authorities, including local governments and the C.D.C. In this pursuit, we have a few updates we would like to share with you.

 

OFFICE:

To limit everyone's exposure, our staff is working from home.  Therefore, office visits will be by appointment only and then only as necessary.  Please be patient with our response time. We are returning calls and emails as quickly as possible, visit our Contact Us page on the tab above.

 

DROP-SLOT:

If you'd like to drop something off at our office, please call or email and let us know so we can send someone to retrieve it.  We have a drop slot in our front door. 

 

LEASE PAYMENTS:

Residents, your online portal offers a range of solutions—from paying your rent to submitting a request for repairs in your home—and can be accessed 24/7.  Click here to access your portal.

WE ARE REQUESTING THAT YOU PAY YOUR RENT ONLINE, DO NOT DROP A CHECK OFF AT OUR OFFICE.

 

SHOWINGS AND VACANT PROPERTIES:

Properties for lease will only be placed on the market once they are vacant to protect our current tenants, future tenants, and our leasing agent partners.

All properties will be disinfected in accordance with the C.D.C.'s directions before they go on the market and before occupancy.

Vacancy move-outs will be walked by property managers three days after move out.

 

APPLICATIONS AND MOVE IN'S:

Agents - All applications to lease must be submitted through our website; no paper applications will be accepted.  Upon receipt, our Office Manager will be in touch with you to acknowledge receipt.

Applicants – If your application is approved, all document signing, rental, and security deposit payments will be made electronically.  Additionally, our New Resident Orientations will be temporarily suspended.

 

ANNUAL AND BI-ANNUAL PROPERTY SURVEYS:

We have postponed all annual or semi-annual walk-throughs until it is deemed appropriate to resume.

 

ADDITIONAL MAINTENANCE PRECAUTIONARY MEASURES:

RESIDENTS, PLEASE SEND IN ONLY ESSENTIAL MAINTENANCE REQUEST.

When sending in a maintenance request through your portal, we ask that you include the following information:

  1. Is anyone in your household is ill,
  2. Is anyone experiencing flu-like symptoms, or
  3. Is anyone currently under self-quarantine.

If you forget to include this information, you will receive an email from your property manager requesting this information before any action will be taken.  If we do not hear back from you, your request will be placed on hold.

If you answered yes to any of these questions, we will only respond to emergency maintenance issues (as defined in your Lease Agreement) at this time.

Here is a list of items that would be considered for prompt maintenance if you answered 'yes" to the illness questions:

  • Broken locks on doors and windows
  • Garage door not working
  • No hot water
  • No heat or no air conditioning depending on the current weather conditions
  • A non-functioning toilet in a property where only one bathroom is available
  • Leaks or flooding caused by sinks, toilets or bathtubs, roofs, pipes or windows
  • Carbon monoxide alarm or smoke alarms not working

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WE'RE HERE FOR YOU

Our team email address is info@rollingwoodmanagement.com.

We will be doing our best to return all messages within 12-24 business hours.

Stay healthy.  We appreciate your flexibility and cooperation while we work together to keep our team and our residents safe and healthy through this uncertain time.!

For additional information, visit the City of Austin's website for up to date COVID-19 information:
http://www.austintexas.gov/article/covid-19-information-businesses-events-and-venues

 

 - The Rollingwood Management Team