Since 1986, rental property management in the greater Austin area
Logo A Certified Residential Management Company, CRMC®
Distinctive. Reliable. Innovative.
SERVING AUSTIN’S INVESTORS SINCE 1986

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1) What professional memberships and designations are maintained by the company? 
  Rollingwood Company 2 Company 3
a) Is the company a member of the National Association of Residential Property Managers ®  (NARPM)? Yes    
b) Is there a MPM ® (Master Property Manager) and RMP ® (Residential Management Professional)  on staff? Yes    
c) Are all the Property Managers licensed Real Estate Agents? Yes    
d) Is the company a Certified Residential Management Company® (CRMC)? Yes    
e) Is the staff required to acquire professional certifications specific to the field of property management? Yes    
2) What types of professional insurance are in place to protect the Owner?
a) Is Worker's Compensation Insurance required for all staff members and all the vendors they use? Yes    
b) Does the company carry Professional Liability Insurance (Errors & Omissions)? Yes    
b) Is the company a registered corporation in the State of Texas? Yes    
3) Is the principal of the firm a real estate investor?
  Yes    
4) What type of guarantees does the firm offer?
a) Is there a 90 day money back guarantee of the management fees? Yes    
b) Is there a 180 day money back guarantee of the leasing commission? Yes    
5) What other benefits does the company provide ?
a) Do they have a 24-hour In-House maintenance person on staff? Yes    
b) Do they send a weekly email marketing updates when you have a vacancy? Yes    
c) Do they send a "satisfaction survey" to tenants after every maintenance call? Yes    
d) Do they have the experiance a 30 year company like ours has? Yes    
e) Do they require tenants to have $100,000 damage liability insurance to protect you? Yes    
f) Do they include copies of all invoices in the monthly management statement? Yes    
g) Do they provide you with a detailed annual property survey before lease renewal? Yes    
h) Do they have over 95 years of property management experience on staff? Yes    
i) Do they have a Leasing Agent on staff to assist in leasing your property? Yes    
 
6) What about management fees?

Your investment is a valuable asset and should be maintained as such. Using a low-priced service can often lead to poor results.  The old phrase "you get what you pay for" does apply to property management.  Property Managers and real estate sales agents sometimes perform these services for less compensation in the hope of of obtaining the sales listing.  Their full focus is not property management but sales

When an account is "marginal", what does the manager have as an incentive to be mindful of your investment?  You need someone with qualified and experienced property management people and skills to handle any problem that may occur at your investment property at anytime.

7) What business is the company really in?

Ask this question, is the management company devoted to just property management for single-family homes, duplexes and condominiums?  Or, is their primary interest in selling properties, or managing apartments, or managing commercial properties?  First and foremost, Rollingwood Management's primary business and dedication is to the management of single-family homes, duplexes, and condominiums.